Terms and Conditions
Living Map™
Last updated: 11 November 2026
Welcome to Living Map™.
These Terms and Conditions explain how our website, personalised reports, Free Founder Snapshots and private reflection sessions are provided, including important information about purchases, delivery, cancellations and your rights as a customer.
Please read them before requesting a service or making a purchase.
1. About Living Map™
Living Map™ is a personalised self-reflection framework developed to help individuals explore how they operate across 12 interconnected areas of life.
Our approach uses astrological birth-chart symbolism, archetypal interpretation and our own proprietary methodology to introduce themes around personal needs, motivations, strengths, relationships and familiar patterns.
Our reports are intended to support curiosity, self-understanding and personal reflection.
Living Map™ is not a psychological assessment, medical or mental health service, or scientifically validated personality measurement tool.
We do not claim to diagnose psychological conditions, predict behaviour or guarantee personal or business outcomes.
Business details
Legal business name: Faye Kazmi
Trading name: Living Map™
Business address: 35 Fulmar Road, Bedford, MK41 7JZ
Email: hello@mylivingmap.co.uk
Website: https://mylivingmap.co.uk
These Terms apply to products and services supplied by the business identified above.
2. Our products and services
Free Founder Snapshot
The Free Founder Snapshot is a short, personalised introduction to the Living Map™ framework.
It includes selected themes derived from the individual's birth-chart information, together with reflective questions designed to encourage personal exploration.
The Snapshot is provided without charge and does not require a purchase or subscription to marketing communications.
Submitting a request does not guarantee immediate delivery. Each Snapshot is prepared individually and delivered by email.
Where Snapshots are requested at an event, including Elevate to Success, they are prepared and emailed after the event rather than delivered on the day.
Living Map™ Founders Edition
The complete Founders Edition experience includes:
A personalised Living Map™ Founder Report exploring 12 interconnected areas of life.
Plain-English explanations of individual archetypal themes.
Reflection prompts to help the customer explore what resonates with their experiences.
A private 60-minute Founder Reflection Session with Faye Kazmi.
An opportunity to consider how the themes may relate to personal life, relationships, leadership and business.
Important birth information requirement
The complete Founders Edition experience requires an accurate date, time and place of birth.
These details are essential to calculate the full individual chart used in the Living Map™ methodology.
If your birth time is unknown, we cannot prepare the complete Founder Report as described. Please contact us before purchasing to discuss whether an alternative experience may be suitable. The report and reflection session form part of the same purchased experience.
Unless expressly stated otherwise, the report is supplied digitally. No physical printed report is included.
Other products and services
Additional products or experiences may be introduced from time to time.
Their descriptions, prices and any additional terms will be provided before purchase.
3. Eligibility
Living Map™ Founders Edition is intended for adults aged 18 or over.
By purchasing or requesting an experience, you confirm that you meet the stated eligibility requirements.
You must provide accurate information to the best of your knowledge.
If you are requesting an experience for another person, you must have appropriate authority to share their information and arrange the service.
We reserve the right to decline a request where we reasonably believe the necessary permissions or eligibility requirements have not been met.
4. Personal information and birth details
Living Map™ uses individual birth-chart information to prepare personalised reports and reflective experiences.
The information required depends on the product or service requested.
Free Founder Snapshot
To prepare your Free Founder Snapshot, we request:
Your date of birth.
Your place of birth (town or city and country).
Your time of birth, if known.
If you do not know your birth time, you may still request a Free Founder Snapshot. However, certain chart elements cannot be calculated or interpreted reliably without an accurate birth time, and your Snapshot will be limited accordingly.
Complete Living Map™ Founder Report
To produce your complete personalised Living Map™ Founder Report, we require all three of the following:
Your full date of birth.
Your accurate time of birth.
Your place of birth (town or city and country).
A complete Founder Report cannot be produced without all three details.
Your birth time is essential because it determines key elements of your individual astrological chart, including the Ascendant, house placements and other chart angles that form part of the Living Map™ methodology.
If you do not know your birth time, please contact us before purchasing the complete Founders Edition experience so we can discuss the available options.
We will not guess, invent or substitute missing birth information to produce a report presented as complete.
Customers are responsible for providing accurate birth details to the best of their knowledge.
If an error in the information supplied is discovered after a report has been prepared, additional work may be required. Any proposed charge for recreating the report will be explained and agreed before further work begins.
All birth information is handled in accordance with our Privacy Policy.
5. How personalised reports are prepared
Living Map™ uses Astro.com (Astrodienst) to generate astrological chart information.
Chart information is then interpreted using AI-assisted analysis guided by Living Map's own proprietary methodology.
This approach translates astrological symbolism into accessible, everyday language for personal reflection.
AI-generated content forms part of the report preparation process.
The interpretations are not definitive factual assessments of an individual's personality, mental health, abilities or future.
Customers are encouraged to question interpretations and consider them against their own experiences.
Our use of personal information during report preparation is explained in our Privacy Policy.
6. Placing an order
When you purchase a product or service through the Living Map™ website, you will be asked to provide the information necessary to process your order.
The ordering process will display the relevant product, its price and applicable charges before payment.
After a successful purchase, you will receive an order confirmation by email.
If an order cannot be accepted or fulfilled, we will contact you and arrange an appropriate resolution, including a refund where required.
We may decline or cancel an order where there is a legitimate reason, including suspected fraud, payment failure or an inability to provide the service. This does not affect your statutory rights.
7. Prices and payment
Prices are displayed in pounds sterling (GBP).
The standard price of the complete Living Map™ Founders Edition experience is:
£197
This includes the personalised Founder Report and private 60-minute Founder Reflection Session.
Promotional and event pricing
We may occasionally offer special promotional prices.
For Elevate to Success on Friday 13 November 2026, the complete Founders Edition experience is available for:
£147 — a saving of £50 against the standard £197 price.
This promotional price applies only to qualifying purchases completed on 13 November 2026, within the stated event-offer purchase window.
Purchases made outside that window are not eligible for the event price.
Promotional offers cannot be applied retrospectively to earlier purchases unless explicitly stated.
Promotional pricing does not reduce or restrict customers' statutory consumer rights.
Payment processing
Payments are handled through the payment providers made available at checkout.
We do not intentionally store full payment card details within our own customer records.
Any applicable taxes or additional mandatory charges will be disclosed before you confirm your order.
8. Delivery and fulfilment
Free Founder Snapshots
Free Founder Snapshots are prepared individually and emailed to the address provided during registration.
They are delivered within 3 working days from the date of purchase.
Paid Founder Reports
Following a confirmed purchase, we will contact you to collect or verify any birth information needed to prepare your report.
Preparation of your personalised Founder Report can only begin once we have received and verified the required birth information, including your date, time and place of birth.
Any agreed report preparation timeframe will begin once these details have been received and confirmed, rather than automatically from the date of purchase.
If you are unable to provide the required information after purchasing, we will contact you to discuss the available options, including cancellation and any refund rights that apply under these Terms and applicable consumer law.
Your individual report will be prepared and supplied digitally.
The report is delivered within 5 working days from the receipt of all required date of birth information.
Where we cannot meet an agreed delivery date, we will contact you to explain the circumstances and discuss appropriate next steps.
Reflection sessions
Your private 60-minute Founder Reflection Session will be arranged following purchase and report preparation.
Available appointment arrangements will be communicated directly.
Unless otherwise agreed, the session will be conducted remotely using a suitable video or communication platform.
The session is included in the purchase price and does not require an additional fee.
9. Reflection sessions: purpose and boundaries
The Founder Reflection Session provides a private opportunity to explore the contents of your personalised report.
It may include discussion about familiar patterns, personal needs, relationships, business experiences and questions arising from the report.
The session is a facilitated self-reflection conversation.
It is not psychotherapy, psychological treatment, medical advice, diagnosis or regulated financial or legal advice.
Faye does not make decisions on your behalf or prescribe how you should live, work or manage your relationships.
You remain responsible for your own decisions and actions.
You are free to question any interpretation and are not required to disclose experiences or personal information that you do not wish to share.
Living Map™ may recommend seeking support from an appropriately qualified professional where a concern falls outside the scope of the reflection session.
10. Missed appointments, late arrivals and rescheduling
We understand that life doesn't always go to plan, and we'll do our best to accommodate changes where possible.
If you need to rearrange your Founder Reflection Session, please provide at least 24 hours' notice. One rescheduling request is included at no additional charge, subject to availability.
If you arrive late, your session may still need to finish at the originally scheduled time to avoid affecting other appointments.
If you are unable to attend and haven't provided 24 hours' notice, we cannot guarantee a replacement appointment. However, we recognise that unexpected circumstances arise and will consider requests to rearrange on an individual basis.
If Living Map™ needs to cancel or rearrange your session, we'll offer an alternative appointment at no additional charge. We will contact you and offer a suitable alternative.
Where we are unable to provide the agreed service, we will offer an appropriate resolution, including a refund where legally required.
Any rescheduling or missed-session charges must be reasonable, proportionate and consistent with applicable consumer law.
These appointment arrangements do not override your statutory consumer rights, including any applicable cancellation or refund rights.
11. Cancellation rights and refunds
We want customers to understand their rights before purchasing.
Different consumer cancellation rules may apply to digital reports and live services.
Your 14-day cancellation rights
Where you purchase online as a consumer, you will generally have a statutory right to cancel within 14 days after the day the contract is made, subject to applicable legal exceptions and the rules governing services and digital content.
You may notify us of your decision to cancel by emailing:
hello@mylivingmap.co.uk
You may also use the cancellation form at the end of these Terms, although this is not mandatory.
Starting work within the cancellation period
Because our reports are prepared individually, we may offer to begin work before the 14-day cancellation period expires.
Where required by law, we will obtain your express request or consent and provide the relevant information about how early performance affects your cancellation rights before starting.
A customer's agreement to our general Terms and Conditions does not, by itself, replace any separate consent or acknowledgement required by law.
Digital report cancellation
Where digital content is supplied before the end of the cancellation period, statutory rules concerning express consent, acknowledgement of the loss of cancellation rights and contract confirmation may apply.
We will not treat the cancellation right as automatically lost simply because a report is personalised.
Reflection session cancellation
Where services begin during the statutory cancellation period at your express request, the law may allow a proportionate charge for services already provided if you subsequently cancel.
The statutory right to cancel a service may be lost once it has been fully performed, but only where the legal requirements for early performance and acknowledgement have been met.
Because Founders Edition includes both digital content and a live service, any cancellation or refund will be assessed according to the applicable rules and the services supplied.
Refunds
Where a refund is due following a valid statutory cancellation, it will be made within the timeframe required by law, normally within 14 days after we are informed of the cancellation, using the original payment method unless otherwise agreed.
No refund will be withheld or reduced contrary to your statutory rights.
Faulty or incorrectly supplied services
If a report or service is not supplied as described, is defective or does not meet applicable legal standards, you may have rights to a correction, repeat performance, price reduction or refund.
Nothing in these Terms limits those rights.
12. Accuracy, interpretation and personal responsibility
Living Map™ uses an interpretative framework rather than a scientifically validated measurement of personality.
Different people may relate differently to the themes described in their reports.
We do not guarantee that every interpretation will resonate with every customer.
The purpose of the report is to offer reflective possibilities and questions, not definitive answers.
We encourage customers to use their own judgement when considering the content.
Living Map™ does not guarantee particular changes in wellbeing, relationships, leadership, financial circumstances or business performance.
These limitations do not affect our obligation to provide products and services with reasonable care and skill or your statutory rights where content or services are faulty or not as described.
13. Intellectual property
The Living Map™ name, branding, report structure, original written content, designs, proprietary methodology and other original materials belong to Living Map™ or their respective rights holders.
Purchasing a report does not transfer ownership of Living Map's intellectual property.
Customers may download, store and print their personalised report for their own private use.
They may also share relevant extracts with trusted advisers or professionals for their personal use.
Reports and proprietary materials must not be reproduced, resold, redistributed commercially, republished as competing products or used to train or develop competing commercial systems without prior written permission.
These restrictions do not prevent any use permitted by law.
14. Privacy and confidentiality
We understand that personal self-reflection can involve sensitive information.
We aim to provide a respectful and appropriately private experience.
Customer information is handled in accordance with our Privacy Policy.
We will not intentionally publish or use identifiable customer reports, personal stories or session information as testimonials without appropriate permission.
Customers should avoid sharing information about other identifiable people unless reasonably necessary and appropriate.
Reflection sessions are recorded or transcribed only if purchaser requests to do so.
15. Website use
You agree to use the Living Map™ website lawfully and not to interfere with its security, availability or operation.
You must not knowingly submit malicious content, attempt unauthorised access or misuse website functions.
Website information may be updated as our services develop.
We take reasonable steps to keep website content accurate, but occasional technical errors may occur.
Where an error materially affects a purchase, we will contact the customer and handle the matter fairly in accordance with applicable law.
16. Availability and changes to services
Living Map™ may update its website, product descriptions, prices and future service offerings.
Changes to prices or products will not automatically alter an existing confirmed purchase.
If a material change is necessary to a service you have already purchased, we will explain the proposed change and seek agreement where required.
If we cannot deliver the contracted service, we will provide an appropriate remedy in accordance with applicable consumer law.
17. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be excluded under consumer protection law.
Living Map™ is responsible for providing its contracted services with reasonable care and skill.
We are not responsible for business, personal or financial outcomes that are not part of the services promised.
Any limitation of liability applies only to the extent permitted by law and does not remove remedies available to consumers.
18. Complaints and resolving concerns
If you are unhappy with any aspect of your experience, please contact us.
Email: hello@mylivingmap.co.uk
Please include your order reference where relevant and briefly explain the issue.
We take all concerns seriously and are committed to resolving complaints fairly, respectfully and promptly.
We aim to acknowledge complaints within 2 working days of receiving them and provide a full response within 10 working days.
If a matter requires further investigation and we are unable to resolve it within this timeframe, we will keep you informed of our progress and provide an updated expected response date.
Our aim is always to find a fair and reasonable resolution while treating everyone involved with care and respect.
Nothing in this section prevents you from exercising your statutory rights or seeking an available legal remedy.
19. Changes to these Terms
We may update these Terms and Conditions as our business and services develop.
The date of the latest update will appear at the top of this page.
The Terms applicable to a confirmed purchase will generally be those provided at the time of purchase, unless a later change is lawfully agreed or required.
20. Governing law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the customer's country of residence.
Nothing in these Terms removes a consumer's right to bring proceedings in a court available to them under applicable law.
21. Contact details
For questions about purchases, reports, sessions, cancellations or these Terms, contact:
Living Map™
Legal business name: Faye Kazmi
Email: hello@mylivingmap.co.uk
Business address: 35 Fulmar Road, Bedford, MK41 7JZ
Website: https://mylivingmap.co.uk
Cancellation form
You may use this form if you wish to cancel a contract. You are not required to use it; a clear email or other statement of cancellation is sufficient.
To: Living Map™ — hello@mylivingmap.co.uk, 35 Fulmar Road, Bedford, MK41 7JZ
I hereby give notice that I wish to cancel my contract for the following service:
Product or service: ____________________
Ordered on: ____________________
Customer name: ____________________
Customer address: ____________________
Order reference: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________